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< Back 35. What is a lip tie? Lip Ties A lip tie occurs when the thin tissue connecting the upper lip to the gums (the labial frenulum) is unusually tight or restrictive. This can make it more difficult for a baby to latch effectively during breastfeeding, impact speech development, or even cause gaps between the front teeth as your child grows. Lip ties can range from mild to more pronounced. Some cause no issues, while others may require treatment to support proper feeding, oral function, or dental health. Our team carefully evaluates each child to determine if a simple procedure, called a frenectomy, is recommended. <<>>

< Back 65. How much experience do your dentists have? Dentist Experience Dr. Tyler Albrecht brings over 21 years of experience in pediatric dentistry and is consistently rated 5 stars on Google for his gentle approach, clear communication, and dedication to high-quality care. He focuses on preventive dentistry, uses modern low-radiation technology, and creates a calm, child-friendly environment that helps kids feel safe and confident at every visit. Child-Centered Approach -Skilled at reducing fear and dental anxiety -Uses kid-friendly language to explain procedures -Employs positive reinforcement and behavior guidance techniques -Provides trauma-informed and sensory-sensitive care -Experienced in treating children with special needs Practice & Professionalism -Clean, welcoming, and child-focused office environment -Strong, well-trained pediatric dental team -Consistently receives 5-star reviews highlighting kindness and patience -Active in the local community and maintains a strong professional reputation -Committed to continuing education and staying current with pediatric dental research Parent Communication & Trust -Provides clear explanations of treatment plans and costs -Takes the time to answer questions without rushing -Practices conservative dentistry, avoiding unnecessary treatments -Collaborates closely with parents to ensure the best outcomes for children <<>>

< Back 75. HIPAA Policy for Hurricane Pediatric Dentistry HIPAA POLICY & AGREEMENT NOTICE OF PRIVACY PRACTICES Effective Date: January 14, 2026 THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. THE PRIVACY OF YOUR MEDICA INFORMATION IS IMPORTANT TO US. CONTACT INFORMATION For more information about our privacy practices, to discuss questions or concerns, or to get additional copies of this notice, please contact our Privacy Officer. Privacy Officer Telephone: 435-635-7200 Privacy Officer Address: 48 S 2500 W #230 Hurricane Utah 84737 OUR LEGAL DUTY We are required by law to protect the privacy of your protected health information ("medical information"). We are also required to send you this notice about our privacy practices, our legal duties and your rights concerning your medical information. We must follow the privacy practices that are described in this notice while it is in effect. This notice takes effect on the date set forth at the top of this page and will remain in effect unless we replace it. We reserve the right at any time to change our privacy practices and the terms of this notice at any time, provided such changes are permitted by applicable law. We reserve the right to make any change in our privacy practices and the new terms of our notice applicable to all medical information we maintain, including medical information we created or received before we made the change in practices. We may amend the terms of this notice at any time. If we make a material change to our policy practices, we will provide to you, the revised notice. Any revised notice will be effective for all health information we maintain. The effective date of a revised notice will be noted. A copy of the current notice in effect will be available in our facility and on our website. You may request a copy of the current notice at any time. We collect and maintain oral, written and electronic information to administer our business and to provide products, services and information of importance to our patients. We maintain physical, electronic and procedural safeguards in the handling and maintenance of our patients' medical information, in accordance with applicable state and federal standards, to protect against risks such as loss, destruction and misuse. USES AND DISCLOSURES OF YOUR MEDICAL INFORMATION Treatment: We may disclose your medical information, without your prior approval, to another dentist or healthcare provider working in our facility or otherwise providing you treatment for the purpose of evaluating your health, diagnosing medical conditions and providing treatment. For example, your health information may be disclosed to an oral surgeon to determine whether surgical intervention is needed. Payment: We provide dental services. Your medical information may be used to seek payment from your insurance plan or from you. For example, your insurance plan may request and receive information on dates that you received services at our facility in order to allow your employer to verify and process your insurance claim. Health Care Operations: We may use and disclose your medical information, without your prior approval, for health care operations. Health care operations include: healthcare quality assessment and improvement activities; reviewing and evaluating dental care provider performance, qualifications and competence, health care training programs, provider accreditation, certification, licensing and credentialing activities; conducting or arranging for medical reviews, audits and legal services, including fraud and abuse detection and prevention; and business planning, development, management and general administration including customer service, complaint resolutions and billing, de-identifying medical information, and creating limited data sets for health care operations, public health activities and research. We may disclose your medical information to another dental or medical provider or to your health plan subject to federal privacу protection laws, as long as the provider or plan has had a relationship with you and the medical information is for that provider's or health plan's care quality assessment and improvement activities, competence and qualification evaluation and review activities, or fraud and abuse detection and prevention. Your Authorization: You (or your legal personal representative) may give us written authorization to use your medical information or to disclose it to anyone for any purpose. Once you give us authorization to release your medical information, we cannot guarantee that the person to whom the information is provided will not disclose that information. You may take back or "revoke" your written authorization at any time, except if we have already acted based on your authorization. Your revocation will not affect any use or disclosure permitted by your authorization while it was in effect. Unless you give us written authorization, we will not use or disclose your medical information for any purpose other than those described in this notice. We will obtain your authorization prior to using your medical information for marketing, fundraising purposes or for commercial use. Once authorize, you may opt out of these communications at any time. Family, Friends and Others involved in your care or payment for care: We may disclose your medical information to a family member, friend or any other person you involve in your care or payment for your health care. We will disclose on the medical information that is relevant to the person's involvement. We may use or disclose your name, location and general condition to notify, or to assist an appropriate public or private agency to locate and notify, a person responsible for your care in appropriate situations, such as a medical emergency or during disaster relief efforts. We will provide you with an opportunity to object to these disclosures, unless you are not present or are incapacitated or it is an emergency or disaster relief situation. In those situations, we will use our professional judgment to determine whether disclosing your medical information is in your best interest under the circumstances. Health-Related Products and Services: We may use your medical information to communicate with you about health-related products, benefits, services, payment for those products and services and treatment alternatives. Reminders: We may use or disclose medical information to send you reminders about your dental care, such as appointment reminders via US Mail, email and telephone. By providing your email address to us, you agree that you may receive reminders and breach notifications via email as a possible alternative to US Mail. It is the policy of our office to leave a message on any voicemail or answering machine that may be attached to a number that you provide (home, cell or work). If you prefer that we NOT leave a message to confirm treatment or your appointments, please check this box.☐ Plan Sponsors: If your dental insurance coverage is through an employer's sponsored group dental plan, we may share summary health information with the plan sponsor. Public Health and Benefit Activities: We may use and disclose your medical information, without your permission, when required by law and when authorized by law for the following kinds of public health and public benefit activities; for public health, including to report disease and vital statistics, child abuse, adult abuse, neglect or domestic violence; to avert a serious an imminent threat to health or safety; for health care oversight, such as activities of state insurance commissioners, licensing and peer review authorities and fraud prevention agencies; for research; in response to court and administrative orders and other lawful process; to law enforcement officials with regard to crime victims and criminal activities; to coroners, medical examiners, funeral directors and organ procurement organizations; to the military, to federal officials for lawful intelligence, counterintelligence, and national security activities, and to correctional institutions and law enforcement regarding persons in lawful custody; and as authorized by state worker's compensation laws. Special protections for SUD records: Substance Use Disorder (SUD) Treatment records have enhanced protections. They cannot be used in legal proceedings without your consent or court order. If a use or disclosure of health information described above in this notice is prohibited or materially limited by other laws that apply to us, it is our intent to meet the requirements of the more stringent law. Business Associates: We may disclose your medical information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. Our business associates are required, under contract with us, to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract. Data Breach Notification Purposes: We may use your contact information to provide legally required notices of unauthorized acquisition, access or disclosure of your health information. Additional Restrictions on use and disclosure: Certain federal and state laws may require special privacy protections that restrict the use and disclosure of certain health information, including highly confidential information about you. "Highly Confidential Information" may include confidential information under Federal laws governing reproductive rights, alcohol and drug abuse information and genetic information as well as state laws that often protect the following types of information: 1) HIV/AIDS; 2) Mental Health; 3) Genetic Tests (in accordance with GINA 2009); 4) Alcohol and drug abuse; 5) Sexually transmitted diseases and reproductive health information; and 6) Child or adult abuse or neglect, including sexual assault. YOUR RIGHTS 1) You have a right to see and get a copy of your health records. 2) You have a right to amend your health information. 3) You have a right to ask to get an Accounting of Disclosures of when and why your health information was shared for certain purposes. 4) You are entitled to receive a Notice of Privacy Practices that tells you how your health information may be used and shared. 5) You may decide if you want to give your Authorization before your health information may be used or shared for certain purposes, such as marketing. It is the policy of our office NOT to sell or disclose your information to any outside firms or business partners. Your information may be used, only within our office, for the purposes of presenting to you certain products or services which our dentist(s) or staff feel may present a benefit for you, your oral health or happiness with your smile. If you would like to opt out of this level of service, you may do so by checking this box. ☐ 6) You have the right to receive your information in a confidential manner and restrict certain communication methods. 7) You have a right to restrict who receives your information. 8) You have a right to request amendment to be made to your health records by submitting the request in writing to our privacy officer. Your request does not guarantee the amendment, but does guarantee that it will be reviewed and considered. 9) If you believe your rights are being denied or your health information is not being protected, you can: a. File a complaint with your provider or health insurer b. File a complaint with the U.S. Government 10) Right to opt out of fundraising activities. If you would like to opt out of any fundraising programs that our office may participate in, such as cancer walks, or other fundraising programs you may do so by checking this box. ☐ COMPLAINTS If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your medical information, about amending your medical information, about restricting our use or disclosure of your medical information, or about how we communicate with you about your medical information (including a breach notice communication), you may contact our Privacy Officer to register either a verbal or written complaint. You may also submit a written complaint to the Office for Civil Rights of the United States Department of Health and Human Services: 200 Independence Avenue, SW, Room 509F, Washington, DC, 20201. You may contact the Office for Civil Rights' hotline at 1-800-368-1019. We support your right to privacy of your medical information. We will not retaliate in any way if you choose to file a complaint with us or with the US Department of Health and Human Services. <<>>

< Back 45. What happens if my child’s crown comes off? Damaged Crown If your child’s crown comes loose or falls off, try to save the crown and contact our office as soon as possible so we can evaluate the situation. In many cases, the crown can be re-cemented, but sometimes a replacement may be needed depending on the condition of the tooth and crown. While waiting for your appointment: -Avoid chewing on that side of the mouth to prevent further damage -Keep the area clean by gently brushing and rinsing with water -If your child has any sensitivity, stick to soft foods and avoid very hot or cold items -Make sure the crown is stored safely and brought with you to the visit Prompt care helps protect the tooth underneath and keeps your child comfortable. Our team will make the process quick, gentle, and stress-free. <<>>

< Back 64. I live out outside of Hurricane, where are you located? Directions to Office I live outside of Hurricane, where are you located? Directions from I-15 from St George ✔ Driving NORTH on I-15 from St George: Take Exit 16 (UT-9) / Coral Canyon Exit. Head east on UT-9 (West State Street) for 7 miles. Once you pass Southern Pkwy it will be on the right. Take a right on South 2500 W. It is a large brick 2 story brick building with columns out front. Parking in the parking lot or on street area. We are on the Second Floor. Walk up the stairs and our office will be on the right. Directions from UT-9 from Hurricane ✔ Coming from WEST of Hurricane: Head west on (UT-9) West State Street out of Hurricane for 3 miles. Take a left on South 2500 W. It is a large brick 2 story brick building with columns out front. Parking in the parking lot or on street area. We are on the Second Floor. Walk up the stairs and our office will be on the right. <<>>

< Back 7. Why does my child have cavities even though we brush? What Happens If Your Child Has a Cavity You’re not alone—cavities can happen even when families are brushing regularly and doing everything they can. Some common reasons include: -Hidden sugars in snacks, drinks, juice, and even certain “healthy” foods -Genetics and enamel strength, which can make some children more prone to cavities -Brushing technique—young kids often miss harder-to-reach areas -Frequent snacking or sipping during the day, allowing sugar to stay on teeth longer -Milk or juice at bedtime, especially if brushing doesn’t happen afterward The good news is that cavities don’t mean you’ve done anything wrong. Every child’s mouth is different. At your visits, we can help improve brushing routines, discuss diet choices, and suggest options like fluoride treatments or sealants for added protection. <<>>

< Back 42. Does my child need a tooth pulled? Teeth Pulling Yes — our pediatric dentists can perform tooth extractions when necessary, but preserving teeth is always our first priority. Baby teeth are important for chewing, speaking, and helping guide adult teeth into the proper position. An extraction may be recommended in situations such as: -Severe decay or infection that can’t be treated with a filling or crown -Crowding concerns, where removing a baby tooth helps permanent teeth come in correctly -Loose or injured teeth caused by trauma -Extra (supernumerary) teeth that may interfere with normal development Our team focuses on making extractions as gentle and comfortable as possible, using local anesthesia, sedation, or other calming techniques based on your child’s needs and comfort level. We also provide clear aftercare instructions to support healing and minimize discomfort. <<>>

< Back 13. What happens if I miss or cancel the appointment? Cancellation Policy We ask for at least 24 hours’ notice if you need to cancel a regular appointment. Cancellations made less than 24 hours before the scheduled time will incur a $25 fee, which must be paid in full before rescheduling. This policy helps ensure we can offer appointment times to other patients. For sedation appointments, a cancellation made less than 24 hours in advance will incur a $50 fee. <<>>

< Back 51. Do you offer any other payment plans besides CareCredit or Lending Club? CareCredit and Lending Club We offer CareCredit and Lending Club to help make your child’s dental care more affordable. With CareCredit, you can finance 100% of your treatment with no upfront costs, no annual fees, and no prepayment penalties. This allows you to start care right away and pay back with convenient, low monthly payments. For more details about either option, give our office a call — we’re happy to help you find the plan that works best for your family. <<>>

< Back 14. What if my child is scared of the dentist? Making Kids Feel Comfortable It’s completely normal for kids to feel a little nervous about going to the dentist — many children do! The good news is that we have lots of ways to make visits calm, positive, and even fun. Here’s how we help: -Welcoming environment — our office is designed to be friendly and kid-focused -Gentle introductions — your child can explore the chair, tools, and sounds before we begin -Positive reinforcement — praise, stickers, or small rewards for bravery -Parent support — you’re welcome to stay with your child if it helps them feel secure -Step-by-step approach — procedures are broken into small, manageable steps Our goal is to help your child feel confident and safe, so dental visits become a positive routine rather than a source of stress. With patience and support, even the most nervous kids often end up enjoying their visits! <<>>

< Back 41. Does my insurance cover a lip tie? Insurance Coverage for Lip Tie Insurance coverage for a lip tie procedure can vary based on your dental or medical plan. Some policies may cover the treatment if it’s considered medically necessary—such as for feeding, speech, or oral health concerns—while others may classify it as elective. Here’s how to check your coverage: -Review your policy for terms like “frenectomy,” “oral surgery,” or “pediatric dental procedures.” -Reach out to our office — we’re happy to verify your benefits and assist with submitting any required claims. Our goal is to make the process simple and stress-free, so your child can receive the care they need without confusion about coverage. <<>>

< Back 16. My child is very anxious—what can I do to help? Anxious Behavior It’s normal for children to feel nervous about visiting the dentist. Here are some ways you can help your child feel more comfortable: -Stay calm and positive — Children pick up on your energy. If you remain relaxed, your child is more likely to feel secure. -Talk about the visit in a friendly way — Describe the dentist as someone who helps keep teeth healthy, counts teeth, and checks smiles, rather than focusing on pain or shots. -Read books or watch videos about the dentist — Age-appropriate stories can help your child understand what to expect. -Bring a comfort item — A favorite toy, blanket, or stuffed animal can provide reassurance. -Use distraction techniques — Singing, storytelling, or quiet games in the waiting room can ease anxiety. -Ask about sedation or calming methods — Our team can suggest gentle approaches, including nitrous oxide (“laughing gas”) if needed. Our goal is to make every visit positive and stress-free. With patience, preparation, and support, even anxious children can have a confident, comfortable dental experience. <<>>